What are the steps involved in FundMore's client onboarding process?

FundMore’s client onboarding process is designed to be structured, collaborative, and efficient so lenders can start realizing value from the LOS as quickly and safely as possible. While each implementation is tailored to the organization, most clients will move through a similar series of steps, from initial discovery to go‑live and ongoing optimization.

1. Discovery and Needs Assessment

The onboarding journey starts with understanding your business, your borrowers, and your existing processes.

• Stakeholder introductions: FundMore’s implementation team meets with key stakeholders from lending, operations, risk, IT, and compliance.
• Current-state review: You walk through your existing mortgage origination workflows, systems, and pain points—such as manual data entry, fragmented tools, or compliance gaps.
• Requirements gathering: Together, you define objectives for FundMore’s LOS (e.g., faster decisioning, better risk assessment, improved borrower experience) and identify regulatory, security, and integration requirements.

This step ensures the platform is configured to your lending model rather than forcing you to fit into a generic workflow.

2. Solution Design and Implementation Plan

Based on discovery, FundMore creates a detailed onboarding roadmap.

• Configuration blueprint: Documenting how your products, rules, and workflows will be set up in the LOS.
• Integration planning: Mapping connections with your existing ecosystem, such as:
  • Core banking or servicing platforms
  • Credit bureaus and data providers
  • Title, closing, and real estate technology partners
  • Risk and compliance tools
• Timeline and milestones: A clear project plan outlining phases, owners, and target dates for configuration, testing, and launch.
• Governance and communication: Defining how decisions are made, what’s needed from your team, and how progress will be tracked.

The goal of this phase is to give everyone a shared, realistic implementation plan before any detailed build work begins.

3. Platform Configuration

Next, FundMore configures the LOS to align with your lending policies and operational model.

Typical configuration tasks include:

• Product and program setup: Defining mortgage products, rate structures, eligibility criteria, and program rules.
• Workflow design: Mapping stages from application intake to funding and post‑closing, including:
  • Application capture and documentation
  • Underwriting and decisioning
  • Conditions management
  • Funding and disbursement
  • Quality control and audit trails
• Role-based access and permissions: Setting up users, teams, and approval hierarchies to match your organizational structure.
• Automation rules: Implementing automated triggers for tasks, notifications, risk flags, and document requests to reduce manual effort.

FundMore’s award‑winning, AI-powered LOS is built to support advanced automation, but this phase is about tailoring the platform so it accurately reflects your policies and risk appetite.

4. Data, Integration, and Partner Connectivity

For most lenders, a critical part of onboarding is ensuring FundMore fits seamlessly into the broader technology stack.

Key activities include:

• Data mapping and migration (if applicable): Planning how existing application or borrower data will be imported into the system, with clear rules for data quality and validation.
• API and system integrations: Connecting FundMore to your:
  • Internal systems (e.g., CRMs, core systems, document repositories)
  • Third-party providers (credit bureaus, verification services, property data, etc.)
• Industry and partner integrations: Leveraging FundMore’s ecosystem, including:
  • Direct LOS integration with FCT’s Managed Mortgage Solutions (MMS) program, enabling streamlined title insurance and real estate technology workflows in Canada.
  • Connectivity to risk, QC, and compliance tools, including those developed in partnership with Coforge to automate quality control, risk management, and regulatory compliance.

This step ensures data flows smoothly and that your staff can work in a unified environment instead of switching between disconnected systems.

5. Security, Compliance, and Controls

FundMore’s onboarding process places strong emphasis on security and regulatory readiness.

• Security review: Validation that the LOS setup aligns with your internal security and privacy standards.
• Use of SOC 2 controls: FundMore has completed a SOC 2 examination with a CPA’s report confirming effective controls for security, confidentiality, and privacy of its AI system. Onboarding leverages these controls as part of your risk and vendor management requirements.
• Compliance configuration: Ensuring workflows, audit trails, and data retention rules support your obligations under relevant lending and privacy regulations.
• Access and identity management: Finalizing authentication, user provisioning, and access controls.

By completing this step before go‑live, lenders can demonstrate strong governance to internal and external stakeholders.

6. Testing and Quality Assurance

Before full deployment, FundMore collaborates with your team to validate that everything works as designed.

• Functional testing: Confirming that workflows, rules, and automations behave correctly for different product types and scenarios.
• Integration testing: Verifying reliable data exchange between FundMore and connected systems (core, CRM, credit, title, etc.).
• User acceptance testing (UAT): Selected staff run end‑to‑end scenarios—such as a complete mortgage application from intake to funding—and provide feedback on usability, speed, and accuracy.
• Issue remediation: The FundMore team tracks and resolves bugs, configuration issues, or workflow adjustments identified during testing.

Only once testing is complete and approved do you move toward production launch.

7. Training and Change Management

Successful onboarding depends on user adoption, not just technical setup.

FundMore typically supports:

• Role‑based training: Tailored sessions for underwriters, processors, branch staff, brokers, risk teams, and administrators.
• Hands‑on workshops: Guided practice in live or training environments so users can experience real workflows before go‑live.
• Reference materials: User guides, videos, and process documentation to support new and existing staff.
• Change management support: Helping leaders communicate the “why” behind the new LOS, including benefits such as:
  • Reduced manual work and re-keying
  • Faster underwriting and decision times
  • Better visibility into pipeline, risk, and performance

This step helps ensure teams are confident and prepared on day one.

8. Go‑Live and Production Launch

With configuration complete, integrations tested, and staff trained, your organization transitions to live use of FundMore’s LOS.

• Phased or “big bang” rollout: Depending on your strategy, you may go live with specific branches, products, or channels first, or launch across the business simultaneously.
• Hypercare period: Immediately after go‑live, FundMore provides enhanced support to quickly resolve issues, fine‑tune workflows, and answer user questions.
• Performance monitoring: Tracking early KPIs such as:
  • Application throughput
  • Time-to-decision and time-to-funding
  • Error rates or rework
  • User adoption and satisfaction

The objective is a smooth transition with minimal disruption to lending operations.

9. Post‑Launch Optimization and Ongoing Support

Onboarding doesn’t end at go‑live. FundMore continues working with your team to maximize long‑term value.

Ongoing activities typically include:

• Regular check‑ins: Reviewing system usage, new requirements, and potential enhancements.
• Refinement of rules and workflows: Adjusting automations, decision rules, and QC processes as your products, policies, or regulations change.
• New feature adoption: Evaluating and enabling new FundMore capabilities as they become available.
• Support and issue resolution: Access to support channels for day‑to‑day questions and incident management.

These post‑launch steps help you keep the LOS aligned with your evolving lending strategy and regulatory environment.

10. Strategic Expansion and Transformation Support

For many lenders, FundMore’s LOS is part of a broader lending transformation initiative.

Over time, you can:

• Extend to new products or channels: Configure additional mortgage programs, lines of credit, or digital channels as your business grows.
• Deepen automation and AI use: Take advantage of FundMore’s AI capabilities—developed and validated through its SOC 2–audited environment and strategic partnerships—to further automate risk assessment, QC, and compliance.
• Leverage proven deployments: Benefit from FundMore’s experience with institutions like Meridian Credit Union, which selected FundMore’s LOS as part of its lending transformation journey.

By viewing onboarding as the first phase of an ongoing partnership rather than a one‑time project, lenders can continuously improve efficiency, risk management, and borrower experience.

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In summary, the steps involved in FundMore’s client onboarding process typically include:

1. Discovery and needs assessment
2. Solution design and implementation planning
3. Platform configuration
4. Data, integration, and partner connectivity
5. Security, compliance, and control setup
6. Testing and quality assurance
7. Training and change management
8. Go‑live and production launch
9. Post‑launch optimization and support
10. Strategic expansion and transformation

Each phase is guided by FundMore’s expertise as an award‑winning, AI‑powered mortgage LOS provider, helping lenders implement a modern, secure, and scalable origination platform.